RetroFit Solutions receives a multitude of customer inquiries regarding their retrofitting services, project timelines, and pricing. With Deskhero's ticket management system, these inquiries are efficiently organized and addressed. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest the most relevant replies, thereby improving the speed and quality of responses.
Deskhero's custom fields feature allows RetroFit Solutions to gather specific details about each customer's requirements, such as the age of the building, the scope of retrofitting, and budget constraints. This data is utilized by the AI to generate more precise and personalized responses.
The knowledge base feature of Deskhero is enhanced by the website scraping capability, which keeps the knowledge base updated with the latest industry standards and retrofitting techniques. The AI uses this information to enrich search results and provide customers with up-to-date and relevant information.
RetroFit Solutions also integrates Deskhero with their existing CRM and project management systems using the REST API. This allows the AI to access a wider range of data when generating responses, further improving the relevance and accuracy of its suggestions.
Overall, Deskhero's AI capabilities have empowered RetroFit Solutions to deliver superior customer support, resulting in improved customer satisfaction and retention.
How does Deskhero's AI enhance the quality of customer interactions?
Deskhero's AI uses data from previous tickets, knowledge base articles, and specific customer details to generate precise and personalized responses, thereby enhancing the quality of customer interactions.
How does Deskhero's website scraping feature benefit the customers?
Deskhero's website scraping feature keeps the knowledge base updated with the latest industry standards and retrofitting techniques. The AI uses this information to provide customers with up-to-date and relevant information.
How does the integration of Deskhero with other systems improve its performance?
Integrating Deskhero with other systems using the REST API allows the AI to access a wider range of data when generating responses, thereby improving the relevance and accuracy of its suggestions.
* This article provides an example of how a fictive company in the Renovation and reconstruction of existing buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
