Revamp Builders receives numerous inquiries daily about their services, project timelines, and cost estimates. Using Deskhero's ticket management system, they can efficiently categorize and respond to these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
The custom fields feature allows Revamp Builders to capture specific information about each inquiry, such as the type of building, desired renovation, and budget. This structured data is used by the AI to provide more accurate and personalized responses.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest renovation trends and materials. The AI uses this information to enhance search results and provide customers with the most current and relevant information.
Revamp Builders also leverages Deskhero's REST API to integrate the platform with their existing project management and CRM systems. This integration allows the AI to access additional data when generating responses, further improving the accuracy and relevance of its suggestions.
Overall, Deskhero's advanced AI capabilities have enabled Revamp Builders to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, reducing the time spent on each ticket.
What specific information can be captured using Deskhero's custom fields?
Custom fields can be used to capture any specific information about an inquiry, such as the type of building, desired renovation, and budget.
How does Deskhero's website scraping feature contribute to the knowledge base?
The website scraping feature is used to keep the knowledge base updated with the latest renovation trends and materials, which the AI uses to enhance search results and provide customers with the most current and relevant information.
* This article provides an example of how a fictive company in the Renovation and reconstruction of existing buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
