AgriRent Solutions receives numerous customer inquiries daily, ranging from equipment availability to technical issues. By integrating Deskhero, they have been able to manage these tickets effectively. The platform's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The custom fields and structured data lists provided by Deskhero enable AgriRent to categorize and prioritize tickets based on urgency and complexity. This has improved their ticket management process, ensuring that no customer query goes unanswered.
AgriRent also uses Deskhero's website scraping feature to gather relevant information from their website and other online sources. This data is then processed by the AI to enhance search results and provide more accurate responses to customer queries.
With the help of Deskhero's REST API, AgriRent has been able to integrate the platform with their existing systems, providing a seamless experience for their support team. The AI-powered comprehensive search bar allows the team to quickly find relevant information, improving their productivity.
Finally, the knowledge base feature of Deskhero has been instrumental in educating both customers and staff. The AI generates articles from various file types, creating an extensive library of information that can be accessed at any time.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to formulate responses, thereby improving response times.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, providing a seamless experience for the support team.
How does Deskhero's knowledge base feature work?
Deskhero's AI generates knowledge base articles from various file types like Word, PowerPoint, and PDF. These articles create an extensive library of information that can be accessed at any time.
* This article provides an example of how a fictive company in the Rental of Agricultural Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
