FarmEquip Rentals deals with a high volume of customer queries daily. Using Deskhero's AI capabilities, they have been able to manage these queries more effectively. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customers.
Deskhero's custom fields and structured data lists allow FarmEquip to categorize and prioritize tickets, ensuring that all customer queries are addressed promptly. This has resulted in improved customer satisfaction and loyalty.
FarmEquip also leverages Deskhero's website scraping feature to gather relevant information from their website and other online sources. This data is processed by the AI to enhance search results and provide accurate responses to customer queries.
By using Deskhero's REST API, FarmEquip has integrated the platform with their existing systems, creating a seamless workflow for their support team. The AI-powered comprehensive search bar enables the team to quickly find relevant information, boosting their productivity.
Lastly, Deskhero's knowledge base feature has been key in educating both customers and staff. The AI generates articles from various file types, creating a comprehensive library of information that can be accessed anytime.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by reducing response times and providing accurate replies. It analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, ensuring that customers receive quick and accurate responses to their queries.
Can Deskhero gather information from websites?
Yes, Deskhero has a website scraping feature that gathers relevant information from websites. This data is processed by the AI to enhance search results and provide accurate responses.
What kind of files can be used to generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Rental of Agricultural Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
