DigDeep Rentals has an extensive knowledge base consisting of manuals, policies, and troubleshooting guides for their equipment. They use Deskhero's AI capabilities to generate knowledge base articles from these documents, making them easily searchable and accessible for their customer support team.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies to customer queries. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
Deskhero's AI also enhances the search results for customer queries. It uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This has made it easier for the customer support team to find the necessary information to resolve customer queries.
Furthermore, DigDeep Rentals uses Deskhero's custom email domains and user groups to streamline their customer support operations. This has helped the company to manage their customer support operations more efficiently and ensure that all customer queries are addressed promptly.
Overall, Deskhero's advanced AI capabilities have improved the accessibility and usability of DigDeep Rentals' knowledge base, leading to improved customer support efficiency and increased customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles. These articles are easily searchable and accessible, making it easier for the customer support team to find the necessary information to resolve customer queries.
How does DigDeep Rentals use Deskhero's custom email domains and user groups?
DigDeep Rentals uses Deskhero's custom email domains and user groups to streamline their customer support operations. This helps them manage their customer support operations more efficiently and ensure that all customer queries are addressed promptly.
How has Deskhero's AI improved the customer support efficiency of DigDeep Rentals?
Deskhero's AI has improved the accessibility and usability of DigDeep Rentals' knowledge base, leading to improved customer support efficiency. It has also reduced the time taken to respond to customer queries and improved the accuracy of the responses.
* This article provides an example of how a fictive company in the Rental of earth moving or excavation equipment used in mining operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
