OfficeEquip LeaseCo receives a high volume of customer queries regarding equipment operation, maintenance, and troubleshooting. The company uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, generating suggested replies for customer support representatives. This significantly reduces response times and ensures consistent, accurate information is provided to customers.
The company also uses Deskhero's AI to enhance the search functionality on their customer support portal. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides more relevant search results to customers, reducing the need for direct contact with customer support.
OfficeEquip LeaseCo has also found value in Deskhero's website scraping feature. By scraping data from their own website and other relevant online resources, the company can keep its knowledge base up-to-date and ensure that the AI's suggested responses are based on the most current information.
Finally, OfficeEquip LeaseCo uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This allows them to seamlessly manage customer interactions and equipment leasing operations in one place.
By leveraging Deskhero's advanced AI capabilities, OfficeEquip LeaseCo has been able to significantly improve the efficiency and accuracy of their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested responses for customer support representatives. This reduces the time spent on formulating responses, resulting in quicker response times.
How does Deskhero's AI enhance the search functionality on the customer support portal?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results to customers. This helps customers find the information they need more quickly and reduces the need for direct contact with customer support.
How does Deskhero's website scraping feature benefit OfficeEquip LeaseCo?
Deskhero's website scraping feature allows OfficeEquip LeaseCo to keep its knowledge base up-to-date by scraping data from their own website and other relevant online resources. This ensures that the AI's suggested responses are based on the most current information.
* This article provides an example of how a fictive company in the Rental or Leasing of Office Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
