BizTech Rentals maintains a large library of technical documentation for the various office machines they lease. They use Deskhero's AI capabilities to automatically generate knowledge base articles from these documents, making it easier for customers to access and understand the information.
The company also uses Deskhero's AI to improve the search functionality of their knowledge base. By leveraging OpenAI Embeddings from the generated articles and other resources, Deskhero provides more relevant search results to customers, helping them find the information they need more quickly and easily.
BizTech Rentals also leverages Deskhero's AI to provide suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate responses, reducing the workload for customer support representatives and improving response times.
Additionally, BizTech Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to manage customer interactions and leasing operations seamlessly, improving overall operational efficiency.
By utilizing Deskhero's advanced AI capabilities, BizTech Rentals has been able to enhance the management and usefulness of their knowledge base, improving customer satisfaction and reducing the workload for their customer support team.
How does Deskhero's AI help BizTech Rentals manage their knowledge base?
Deskhero's AI automatically generates knowledge base articles from Word, PowerPoint, and PDF files, making technical documentation more accessible to customers. It also enhances the search functionality of the knowledge base, providing more relevant results to customers.
How does Deskhero's AI improve response times at BizTech Rentals?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to customer queries. This reduces the workload for customer support representatives and improves response times.
How does BizTech Rentals use Deskhero's REST API?
BizTech Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage customer interactions and leasing operations seamlessly, improving overall operational efficiency.
* This article provides an example of how a fictive company in the Rental or Leasing of Office Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
