ProLease Solutions receives a high volume of customer queries regarding equipment leasing terms, operation, and maintenance. They use Deskhero's AI capabilities to analyze previous tickets and generate suggested replies, improving the efficiency and consistency of their customer support.
The company also uses Deskhero's AI to enhance the search functionality on their customer support portal. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero provides more relevant search results to customers, reducing the need for direct contact with customer support.
ProLease Solutions also benefits from Deskhero's website scraping feature. By scraping data from their own website and other relevant online resources, the company can keep its knowledge base up-to-date and ensure that the AI's suggested responses are based on the most current information.
Additionally, ProLease Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage customer interactions and leasing operations seamlessly, improving overall operational efficiency.
By leveraging Deskhero's advanced AI capabilities, ProLease Solutions has been able to significantly improve the efficiency and consistency of their customer support operations.
How does Deskhero's AI improve ticket management at ProLease Solutions?
Deskhero's AI analyzes previous tickets to generate suggested replies, improving the efficiency and consistency of ProLease Solutions' customer support. This reduces the time spent on formulating responses and ensures that customers receive accurate information.
How does Deskhero's AI enhance the search functionality on the customer support portal?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results to customers. This helps customers find the information they need more quickly and reduces the need for direct contact with customer support.
How does ProLease Solutions use Deskhero's REST API?
ProLease Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage customer interactions and leasing operations seamlessly, improving overall operational efficiency.
* This article provides an example of how a fictive company in the Rental or Leasing of Office Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
