BuildEquip Rentals receives hundreds of inquiries daily, ranging from availability of equipment to troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
With Deskhero, BuildEquip Rentals has been able to significantly reduce the time taken to respond to customer inquiries. The AI-generated responses are not only quick but also accurate, leading to improved customer satisfaction.
Deskhero's AI capabilities have also been instrumental in enhancing the search results on BuildEquip's knowledge base. The AI uses embeddings from the company's website data and other sources to provide more relevant search results to customers.
Additionally, BuildEquip Rentals uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to manage all customer support activities from a single platform.
Overall, Deskhero's AI capabilities have transformed BuildEquip Rentals' customer support operations, making them more efficient and effective.
How has Deskhero improved response times at BuildEquip Rentals?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other data sources. This has significantly reduced the time taken to respond to customer inquiries.
How does Deskhero enhance the search results on BuildEquip's knowledge base?
Deskhero's AI uses embeddings from the company's website data and other sources to provide more relevant search results to customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Rental of Construction Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
