MegaMachinery Hire deals with numerous customer support tickets daily. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content and generate suggested replies.
By using Deskhero, MegaMachinery Hire has been able to significantly reduce the time taken to resolve customer support tickets. The AI-generated responses are not only quick but also accurate, leading to improved customer satisfaction.
Deskhero's AI capabilities have also been instrumental in enhancing the search results on MegaMachinery's knowledge base. The AI uses embeddings from the company's scraped website data and other sources to provide more relevant search results to customers.
Additionally, MegaMachinery Hire uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to manage all customer support activities from a single platform.
Overall, Deskhero's AI capabilities have revolutionized MegaMachinery Hire's ticket management process, making it more efficient and effective.
How has Deskhero improved ticket resolution times at MegaMachinery Hire?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other data sources. This has significantly reduced the time taken to resolve customer support tickets.
How does Deskhero enhance the search results on MegaMachinery's knowledge base?
Deskhero's AI uses embeddings from the company's scraped website data and other sources to provide more relevant search results to customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Rental of Construction Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
