AgriMachines Inc., a leading provider of agricultural tractors for rent, was facing challenges in managing a growing volume of customer queries and complaints. The company turned to Deskhero to leverage its advanced AI capabilities and streamline their customer support process.
With Deskhero, AgriMachines Inc. was able to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced search results, making it easier for the customer support team to find relevant information quickly. This led to a significant improvement in response times and overall customer satisfaction.
Furthermore, the use of Deskhero's custom fields and structured data lists helped AgriMachines Inc. to categorize and prioritize tickets, ensuring that urgent issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled AgriMachines Inc. to provide more efficient and effective customer support, leading to increased customer loyalty and repeat business.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies and enhance search results, enabling the customer support team to respond to queries more quickly.
How does Deskhero help prioritize customer queries?
Deskhero's custom fields and structured data lists allow companies like AgriMachines Inc. to categorize and prioritize tickets, ensuring that urgent issues are addressed first.
What are the overall benefits of using Deskhero?
Deskhero improves efficiency and effectiveness of customer support, leading to faster response times, increased customer satisfaction, and ultimately, increased customer loyalty and repeat business.
* This article provides an example of how a fictive company in the Renting of agricultural tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
