FarmEquip Rentals, a company specializing in renting agricultural tractors, was struggling with managing their extensive knowledge base. They turned to Deskhero to leverage its AI capabilities and improve their knowledge base management.
Using Deskhero, FarmEquip Rentals was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This allowed them to create a comprehensive and up-to-date knowledge base without any manual effort.
The AI capabilities of Deskhero also enhanced the search results within the knowledge base, making it easier for the customer support team to find the information they need to resolve customer queries.
Moreover, Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, further speeding up the resolution of customer queries.
Overall, Deskhero's advanced AI capabilities have allowed FarmEquip Rentals to manage their knowledge base more effectively and provide faster and more accurate responses to customer queries.
How has Deskhero improved the management of the knowledge base?
Deskhero's AI capabilities allow companies like FarmEquip Rentals to generate knowledge base articles from various file types and even scrape data from their website, creating a comprehensive and up-to-date knowledge base.
How does Deskhero improve the resolution of customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the resolution of customer queries.
What are the overall benefits of using Deskhero?
Deskhero improves the management of the knowledge base and speeds up the resolution of customer queries, leading to improved customer support and increased customer satisfaction.
* This article provides an example of how a fictive company in the Renting of agricultural tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
