TractorLease Corp., a company that rents out agricultural tractors, was facing challenges in managing a high volume of customer support tickets. They decided to use Deskhero to leverage its AI capabilities and streamline their ticket management process.
Deskhero's AI capabilities allowed TractorLease Corp. to use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Additionally, Deskhero's custom fields and structured data lists helped TractorLease Corp. to categorize and prioritize tickets, ensuring that urgent issues were addressed promptly.
Deskhero's comprehensive search bar and REST API also made it easier for the customer support team to find relevant information quickly and integrate with other systems, further improving the efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have enabled TractorLease Corp. to streamline their ticket management process and provide more efficient and effective customer support.
How has Deskhero improved the ticket management process?
Deskhero's AI capabilities generate suggested replies and enhance search results, while its custom fields and structured data lists allow for effective categorization and prioritization of tickets. This streamlines the ticket management process and improves response times.
How does Deskhero integrate with other systems?
Deskhero's REST API allows it to integrate with other systems, making it easier for the customer support team to find relevant information and improving the efficiency of the support process.
What are the overall benefits of using Deskhero?
Deskhero improves the efficiency and effectiveness of the ticket management process, leading to faster response times, improved accuracy of responses, and increased customer satisfaction.
* This article provides an example of how a fictive company in the Renting of agricultural tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
