EngineerEquip receives a multitude of inquiries daily about their machinery's technical details, usage guidelines, and availability. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero enable EngineerEquip to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the response time and enhances customer satisfaction.
The custom fields feature of Deskhero allows EngineerEquip to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly, improving the overall customer experience.
Deskhero's knowledge base is another valuable tool for EngineerEquip. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This provides customers with instant access to relevant information and reduces the number of support tickets.
Using Deskhero's comprehensive search bar, EngineerEquip's support team can quickly find relevant content from the knowledge base, previous tickets, and uploaded files. The AI-enhanced search results ensure that the most relevant information is presented first, making the support team more efficient.
Finally, Deskhero's REST API allows EngineerEquip to integrate the platform with their existing systems, ensuring a seamless workflow. This integration, combined with the AI capabilities of Deskhero, has significantly improved the efficiency of EngineerEquip's customer support and helpdesk services.
How does Deskhero's AI capabilities improve response time at EngineerEquip?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This allows the support team at EngineerEquip to respond to inquiries more quickly and accurately.
How does Deskhero's knowledge base reduce the number of support tickets at EngineerEquip?
Deskhero's knowledge base provides customers with instant access to relevant information. This reduces the need for customers to submit support tickets for common queries.
How does Deskhero's REST API benefit EngineerEquip?
Deskhero's REST API allows EngineerEquip to integrate the platform with their existing systems. This ensures a seamless workflow and improves the efficiency of their customer support and helpdesk services.
* This article provides an example of how a fictive company in the Renting and leasing of civil engineering machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
