BuildLease deals with a high volume of customer inquiries regarding machinery availability, technical specifications, and rental terms. They utilize Deskhero's ticket management system to handle these inquiries efficiently. Deskhero's advanced AI capabilities generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data, significantly reducing the response time and improving customer satisfaction.
With Deskhero's custom fields, BuildLease can categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, thereby enhancing the customer experience.
Deskhero's knowledge base is an invaluable resource for BuildLease. The platform's AI capabilities automatically generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This gives customers immediate access to pertinent information, reducing the number of support tickets.
BuildLease's support team can quickly find relevant content using Deskhero's comprehensive search bar. The AI-enhanced search results ensure that the most relevant information is presented first, making the support team more efficient.
Lastly, Deskhero's REST API allows BuildLease to integrate the platform with their existing systems, ensuring a smooth workflow. This integration, coupled with the AI capabilities of Deskhero, has significantly enhanced the efficiency of BuildLease's customer support services.
How does Deskhero's AI capabilities improve response time at BuildLease?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This allows the support team at BuildLease to respond to inquiries more quickly and accurately.
How does Deskhero's knowledge base reduce the number of support tickets at BuildLease?
Deskhero's knowledge base provides customers with instant access to relevant information. This reduces the need for customers to submit support tickets for common queries.
How does Deskhero's REST API benefit BuildLease?
Deskhero's REST API allows BuildLease to integrate the platform with their existing systems. This ensures a seamless workflow and improves the efficiency of their customer support services.
* This article provides an example of how a fictive company in the Renting and leasing of civil engineering machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
