EarthMovers Inc. deals with a high volume of customer queries every day. With Deskhero's tickets management feature and advanced AI capabilities, they are able to handle these queries efficiently. The AI suggests replies based on previous tickets, knowledge base articles, and uploaded files, reducing the time taken to respond to customers.
The AI-powered search bar is a boon for EarthMovers Inc. It allows them to quickly find relevant information from their structured data lists, custom fields, and user groups. This feature has greatly improved their response times and customer satisfaction levels.
Deskhero's ability to generate knowledge base articles from various file types and scraped website data has enabled EarthMovers Inc. to create detailed guides and manuals for their customers. This has reduced the number of repetitive queries and improved the overall customer experience.
EarthMovers Inc. uses Deskhero's custom email domains to maintain a professional image while interacting with their customers. The kanban board feature helps them track the progress of each ticket, ensuring that no customer query is left unanswered.
Through Deskhero's REST API, EarthMovers Inc. has been able to integrate the platform with their existing systems. This has provided a seamless experience for their customers and improved their operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customers, thereby improving response times.
How does the AI-powered search bar benefit EarthMovers Inc.?
The AI-powered search bar allows EarthMovers Inc. to quickly find relevant information from their structured data lists, custom fields, and user groups. This has greatly improved their response times and customer satisfaction levels.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This allows companies to create comprehensive guides and manuals for their customers.
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