GroundBreakers Ltd. receives a large number of customer queries every day. Thanks to Deskhero's tickets management feature and advanced AI capabilities, they are able to handle these queries efficiently. The AI suggests replies based on previous tickets, knowledge base articles, and uploaded files, allowing them to respond to customers quickly and accurately.
The AI-powered search bar has been a game-changer for GroundBreakers Ltd. It enables them to quickly find relevant information from their structured data lists, custom fields, and user groups. This has significantly improved their response times and customer satisfaction levels.
Deskhero's ability to generate knowledge base articles from various file types and scraped website data has been invaluable for GroundBreakers Ltd. They have been able to create detailed guides and manuals for their customers, reducing the number of repetitive queries and enhancing the customer experience.
GroundBreakers Ltd. uses Deskhero's custom email domains to maintain a professional image while interacting with their customers. The kanban board feature allows them to track the progress of each ticket, ensuring that no customer query is left unanswered.
Through Deskhero's REST API, GroundBreakers Ltd. has integrated the platform with their existing systems. This has resulted in a seamless customer experience and improved operational efficiency.
How does Deskhero's AI capabilities improve operational efficiency?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This allows for quick and accurate responses to customer queries, thereby improving operational efficiency.
How does the AI-powered search bar enhance customer satisfaction?
The AI-powered search bar enables quick retrieval of relevant information from structured data lists, custom fields, and user groups. This improves response times and enhances customer satisfaction.
Can Deskhero integrate with existing systems?
Yes, through Deskhero's REST API, it can be integrated with existing systems, providing a seamless customer experience.
* This article provides an example of how a fictive company in the Renting of backhoes with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
