DigIt Rentals receives numerous inquiries daily regarding their services, pricing, and availability. With Deskhero, they are able to manage these inquiries efficiently through the tickets management feature. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files.
The AI-powered search bar allows DigIt Rentals to quickly find relevant content from their structured data lists, custom fields, and user groups. This significantly reduces the time spent on searching for information and allows them to respond to customer queries promptly.
Deskhero's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data is particularly useful for DigIt Rentals. They can easily create comprehensive guides and manuals for their customers, which can be accessed anytime. This reduces the number of repetitive queries and improves customer satisfaction.
Using Deskhero's custom email domains, DigIt Rentals is able to maintain a professional image while interacting with their customers. The kanban board feature also helps them to track the progress of each ticket and ensure that no customer query is left unanswered.
Through the REST API, DigIt Rentals is able to integrate Deskhero with their existing systems, providing a seamless experience for their customers. The AI capabilities of Deskhero have not only improved their customer support but also increased their operational efficiency.
How does Deskhero's AI capabilities help in managing customer inquiries?
Deskhero's AI capabilities help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files. This allows for quick and efficient handling of customer inquiries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from structured data lists, custom fields, and user groups. This reduces the time spent on searching for information.
Can Deskhero be integrated with existing systems?
Yes, through the REST API, Deskhero can be integrated with existing systems, providing a seamless experience for customers.
* This article provides an example of how a fictive company in the Renting of backhoes with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
