Backhoe Builders Inc., a leading company in the backhoe rental industry, was struggling with a high volume of customer inquiries and complaints. The company needed a solution that could handle the influx of tickets, provide quick and accurate responses, and improve overall customer satisfaction.
With Deskhero, Backhoe Builders Inc. was able to manage their tickets more efficiently using the platform's structured data lists and user groups. This allowed them to categorize and prioritize tickets based on urgency and complexity.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI was able to find relevant content and generate suggested replies. This greatly reduced response times and ensured that customers received accurate, helpful information.
Additionally, the AI-enhanced comprehensive search bar made it easier for customer support agents to find relevant information quickly. This further improved response times and helped agents provide better service to customers.
Overall, Deskhero's advanced AI capabilities have transformed Backhoe Builders Inc.'s customer support services, leading to improved efficiency and higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This allows customer support agents to respond to inquiries more quickly and accurately.
Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero is designed to handle a high volume of inquiries. It uses structured data lists and user groups to categorize and prioritize tickets, making it easier for agents to manage them.
Does Deskhero's AI capabilities require any special training for the customer support agents?
No, Deskhero's AI capabilities are designed to be user-friendly and intuitive. Agents can easily use the comprehensive search bar and receive suggested replies from the AI without any special training.
* This article provides an example of how a fictive company in the Renting backhoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
