Digger Rental Co., a well-known company in the backhoe rental industry, was facing challenges in managing their extensive knowledge base. They needed a solution that could organize and present information in a way that was easy for customers and employees to navigate.
Deskhero provided the perfect solution with its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI was able to find and present relevant content in an organized manner.
The AI also generated knowledge base articles from Word, PowerPoint, and PDF files, making it easier to add new information to the knowledge base. This not only saved time but also ensured that all information was presented in a consistent format.
Furthermore, the AI-enhanced comprehensive search bar made it easy for customers and employees to find the information they needed. This improved customer self-service and reduced the number of tickets submitted for simple inquiries.
Overall, Deskhero's AI capabilities have greatly improved Digger Rental Co.'s knowledge base management, leading to increased efficiency and improved customer service.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings to find and present relevant content in the knowledge base. It also generates articles from various file types, ensuring that all information is presented in a consistent format.
Can Deskhero's AI help reduce the number of tickets submitted?
Yes, by improving the knowledge base and making it easier for customers to find information, Deskhero's AI can reduce the number of tickets submitted for simple inquiries.
Does Deskhero's AI require any special training to use?
No, Deskhero's AI is designed to be user-friendly and intuitive. Both customers and employees can easily navigate the knowledge base and use the comprehensive search bar without any special training.
* This article provides an example of how a fictive company in the Renting backhoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
