Excavator Express Ltd., a prominent player in the backhoe rental industry, was dealing with a complex ticket management process. They needed a solution that could simplify the process and ensure that all tickets were handled efficiently.
Deskhero offered the perfect solution with its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI was able to find relevant content and generate suggested replies. This not only improved response times but also ensured that all responses were accurate and helpful.
The AI also used the platform's structured data lists and user groups to categorize and prioritize tickets. This made it easier for agents to manage tickets and ensured that all tickets were handled in a timely manner.
Furthermore, the AI-enhanced comprehensive search bar made it easy for agents to find the information they needed to resolve tickets. This reduced the time spent on each ticket and improved overall efficiency.
Overall, Deskhero's AI capabilities have greatly improved Excavator Express Ltd.'s ticket management process, leading to increased efficiency and improved customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. It also categorizes and prioritizes tickets using structured data lists and user groups, making it easier for agents to manage tickets.
Can Deskhero's AI help improve response times?
Yes, by generating suggested replies and making it easier for agents to find relevant information, Deskhero's AI can significantly improve response times.
Does Deskhero's AI require any special training to use?
No, Deskhero's AI is designed to be user-friendly and intuitive. Agents can easily use the comprehensive search bar and receive suggested replies from the AI without any special training.
* This article provides an example of how a fictive company in the Renting backhoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
