EarthMover Rentals receives a multitude of customer inquiries daily. To manage this effectively, they use Deskhero's AI-powered ticket management system. This system categorizes and prioritizes tickets, ensuring that all customer inquiries are addressed in a timely manner.
The company also utilizes Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's website scraping feature is used by EarthMover Rentals to keep their knowledge base updated with the latest industry news and information. This data is then used by the AI to enhance search results and provide more accurate suggestions.
Custom fields and user groups features of Deskhero allow EarthMover Rentals to customize the platform to their specific needs. They can create custom fields for specific rental details and organize their team into user groups based on roles or departments.
Since implementing Deskhero, EarthMover Rentals has seen a marked improvement in their customer service. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses, leading to an increase in customer satisfaction.
How does Deskhero's AI help in improving response time?
Deskhero's AI analyzes the content of a ticket and generates a suitable response based on previous tickets and knowledge base articles. This significantly reduces the time needed to craft responses manually.
What kind of data can be scraped using Deskhero's website scraping feature?
Deskhero's website scraping feature can extract various types of data from websites, including text, images, and PDF files. This data can be used to update the knowledge base and enhance search results.
How customizable are Deskhero's custom fields and user groups?
Deskhero's custom fields and user groups are highly customizable. You can create custom fields for any data you need to track and organize your team into user groups based on your organizational structure.
* This article provides an example of how a fictive company in the Renting of bulldozers with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
