BulldozerRentalPro receives hundreds of inquiries daily, ranging from availability checks, pricing queries, to technical issues. With Deskhero's AI-powered ticket management system, they can automatically categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly.
Deskhero's AI also assists in generating suggested replies based on previous tickets and knowledge base articles. This feature has greatly reduced the time spent by customer service representatives in crafting responses, allowing them to handle more tickets within the same timeframe.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This data is then used by the AI to enhance search results and provide more accurate suggestions.
Deskhero's custom fields and user groups features allow BulldozerRentalPro to tailor the platform to their specific needs. They can create custom fields for specific rental details and organize their team into user groups based on roles or departments.
Overall, BulldozerRentalPro has seen a significant improvement in their customer support efficiency since implementing Deskhero. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses, leading to higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their nature and urgency. It learns from previous tickets and continuously improves its accuracy over time.
How does the suggested replies feature work?
The suggested replies feature uses AI to analyze the content of a ticket and generate a suitable response based on previous tickets and knowledge base articles. This helps to save time and ensure consistency in responses.
Can Deskhero's custom fields and user groups be tailored to any business?
Yes, Deskhero's custom fields and user groups are fully customizable to fit the specific needs of any business. You can create custom fields for any data you need to track and organize your team into user groups as per your organizational structure.
* This article provides an example of how a fictive company in the Renting of bulldozers with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
