DirtMaster Rentals deals with a high volume of customer inquiries every day. To manage this effectively, they use Deskhero's AI-powered ticket management system. This system automatically categorizes and prioritizes tickets, ensuring that all customer inquiries are addressed promptly.
The company also leverages Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time spent by customer service representatives in crafting responses, allowing them to handle more tickets within the same timeframe.
DirtMaster Rentals uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. This data is then used by the AI to enhance search results and provide more accurate suggestions.
Deskhero's custom fields and user groups features allow DirtMaster Rentals to tailor the platform to their specific needs. They can create custom fields for specific rental details and organize their team into user groups based on roles or departments.
Since implementing Deskhero, DirtMaster Rentals has seen a significant improvement in their customer support operations. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses, leading to higher customer satisfaction.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their nature and urgency. It learns from previous tickets and continuously improves its accuracy over time.
How does the suggested replies feature help in improving customer service?
The suggested replies feature uses AI to analyze the content of a ticket and generate a suitable response based on previous tickets and knowledge base articles. This helps to save time and ensure consistency in responses, leading to improved customer service.
Can Deskhero's custom fields and user groups be tailored to any business?
Yes, Deskhero's custom fields and user groups are fully customizable to fit the specific needs of any business. You can create custom fields for any data you need to track and organize your team into user groups as per your organizational structure.
* This article provides an example of how a fictive company in the Renting of bulldozers with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
