BuildEquip Rentals receives numerous queries from customers about equipment specifications, rental procedures, and troubleshooting. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, BuildEquip Rentals can categorize and prioritize tickets based on urgency and complexity. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. By leveraging OpenAI Embeddings from uploaded files like equipment manuals and policies, it provides more relevant and precise information to the customers, reducing the need for direct interaction with the support team.
The AI capabilities also extend to website scraping, providing the most recent and relevant data from competitor sites, helping BuildEquip Rentals stay competitive in the market.
Finally, using Deskhero's REST API, BuildEquip Rentals integrates the platform with their existing systems, creating a seamless workflow and further enhancing efficiency.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the response time and improves the efficiency of the support team.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like equipment manuals and policies to provide more relevant and precise information in the knowledge base search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature provides the most recent and relevant data from competitor sites, helping your company stay competitive in the market.
* This article provides an example of how a fictive company in the Renting construction equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
