MegaMachinery Hire uses Deskhero's user groups feature to segment their customers based on their needs and preferences. The AI capabilities of Deskhero analyze the interactions within these groups to provide personalized support and suggestions.
Deskhero's AI-powered kanban board helps MegaMachinery Hire visualize their support workflow. The AI suggests improvements based on previous tickets and interactions, enhancing the efficiency of the support team.
Through Deskhero's comprehensive search bar, customers can find solutions to their queries quickly. The AI capabilities enhance the search results by analyzing previous tickets, knowledge base articles, and uploaded files.
Deskhero's custom email domains feature allows MegaMachinery Hire to maintain a professional image while interacting with customers. The AI capabilities ensure that the most relevant information is included in the emails, improving customer satisfaction.
Finally, MegaMachinery Hire uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a unified workflow and improving overall efficiency.
How does Deskhero's AI personalize customer support?
Deskhero's AI analyzes the interactions within user groups to provide personalized support and suggestions, improving customer satisfaction.
How does Deskhero's AI enhance the kanban board?
Deskhero's AI suggests improvements to the support workflow based on analysis of previous tickets and interactions, enhancing the efficiency of the support team.
How does Deskhero's AI improve the search results?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to provide more relevant and precise information in the search results.
* This article provides an example of how a fictive company in the Renting construction equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
