ConstructCo Leasing uses Deskhero's ticket management system to handle customer queries and issues. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, improving the efficiency of the support team.
Deskhero's custom fields and structured data lists allow ConstructCo Leasing to categorize and prioritize tickets effectively. The AI capabilities ensure that high-priority tickets are addressed promptly, improving customer satisfaction.
Through Deskhero's comprehensive search bar, customers can find solutions to their queries quickly. The AI capabilities enhance the search results by analyzing previous tickets, knowledge base articles, and uploaded files.
ConstructCo Leasing uses Deskhero's custom email domains feature to maintain a professional image while interacting with customers. The AI capabilities ensure that the most relevant information is included in the emails, improving customer satisfaction.
Finally, ConstructCo Leasing uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, creating a unified workflow and improving overall efficiency.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the response time and improves the efficiency of the support team.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like equipment manuals and policies to provide more relevant and precise information in the knowledge base search results.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows your company to maintain a professional image while interacting with customers. The AI capabilities ensure that the most relevant information is included in the emails, improving customer satisfaction.
* This article provides an example of how a fictive company in the Renting construction equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
