MegaMach Rentals uses Deskhero's advanced AI capabilities to manage their customer support tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and increasing the efficiency of the support team.
The custom fields feature of Deskhero allows MegaMach Rentals to categorize their tickets based on the type of machinery involved, the nature of the issue, and the urgency level. This helps in prioritizing and assigning tickets to the right teams, ensuring quicker resolution of issues.
Deskhero's AI-powered comprehensive search bar enables MegaMach Rentals to quickly find relevant information from their vast database of knowledge base articles and support tickets. This not only saves time but also ensures that the support team has all the necessary information at their fingertips to resolve customer queries.
Using Deskhero's REST API, MegaMach Rentals has integrated their existing CRM system with Deskhero. This allows for seamless data exchange between the two systems, ensuring that the support team always has up-to-date customer information.
Finally, Deskhero's AI capabilities also enhance the knowledge base of MegaMach Rentals. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information, helping the support team to provide accurate and timely responses to customer queries.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to new tickets. This reduces the response time and increases the efficiency of the support team.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses AI to quickly find relevant information from the company's database of support tickets and knowledge base articles. This helps the support team to quickly find the information they need to resolve customer queries.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing CRM system. This ensures that your support team always has up-to-date customer information.
* This article provides an example of how a fictive company in the Renting heavy machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
