EquipRent was struggling with the manual process of managing customer support tickets. With Deskhero, they were able to automate this process using AI capabilities. The system sorts and prioritizes tickets based on their urgency and topic, allowing the support team to respond to critical issues promptly.
Deskhero's AI also automates the creation and updating of knowledge base articles. The system generates articles from uploaded files like policies, manuals, and presentations. This feature not only saves time but also ensures that the knowledge base is always up-to-date.
The AI-powered search bar in Deskhero has improved the efficiency of EquipRent's support team. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results quickly. This feature has increased the productivity of the support team.
Deskhero's AI capabilities also provide suggested replies to customer queries. These suggestions are generated by analyzing previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistency in the responses.
In summary, Deskhero's AI capabilities have optimized EquipRent's helpdesk services, making them more efficient and effective.
How does Deskhero's AI automate the process of managing support tickets?
Deskhero's AI automates the process of managing support tickets by sorting and prioritizing them based on their urgency and topic. This allows the support team to respond to critical issues promptly.
How does Deskhero's AI ensure that the knowledge base is always up-to-date?
Deskhero's AI ensures that the knowledge base is always up-to-date by generating articles from uploaded files like policies, manuals, and presentations.
How does Deskhero's AI provide suggested replies to customer queries?
Deskhero's AI provides suggested replies to customer queries by analyzing previous tickets and knowledge base articles. This ensures consistency in the responses.
* This article provides an example of how a fictive company in the Renting/Leasing Computer Hardware/Software/Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
