SoftRent was facing challenges in managing their customer queries efficiently. With Deskhero's AI capabilities, they were able to automate the process of handling customer queries. The AI system sorts and categorizes the queries, allowing the support team to focus on providing solutions rather than managing tickets.
Deskhero's AI also helps SoftRent to keep their knowledge base updated. The system automatically generates articles from uploaded files like policies, manuals, and presentations. This feature not only saves time but also ensures that the knowledge base is always current and comprehensive.
The AI-powered search bar in Deskhero has made it easier for SoftRent's support team to find relevant information. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate search results. This feature has significantly improved the efficiency of the support team.
Deskhero's AI also provides suggested replies to customer queries. These suggestions are based on the analysis of previous tickets and knowledge base articles. This feature not only speeds up the response time but also maintains the consistency and quality of the responses.
In conclusion, Deskhero's AI capabilities have significantly improved SoftRent's customer experience and streamlined their helpdesk services.
How does Deskhero's AI handle customer queries?
Deskhero's AI handles customer queries by sorting and categorizing them. This allows the support team to focus on providing solutions rather than managing tickets.
How does the AI-powered search bar provide accurate search results?
The AI-powered search bar in Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate search results.
How does Deskhero's AI maintain the consistency and quality of responses?
Deskhero's AI maintains the consistency and quality of responses by providing suggested replies based on the analysis of previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Renting/Leasing Computer Hardware/Software/Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
