TechLease's customer support team was struggling with the increasing volume of support tickets. The manual process of sorting and prioritizing these tickets was time-consuming and inefficient. With Deskhero, TechLease was able to automate ticket management using AI capabilities. The system automatically sorts and prioritizes tickets based on urgency and topic, enabling the team to respond to critical issues promptly.
Deskhero's AI also enhances TechLease's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature significantly reduces the time spent on creating and updating knowledge base articles manually. It also ensures that the knowledge base is always up-to-date with the latest information.
The AI-powered search bar in Deskhero has improved the efficiency of TechLease's customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the search bar provides relevant content quickly. This feature has reduced the time spent on searching for information and increased the team's productivity.
Deskhero's AI capabilities also provide suggested replies to customer queries. These suggestions are generated by analyzing previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistency in the responses.
Overall, Deskhero's AI capabilities have transformed TechLease's customer support operations, making them more efficient and effective.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI prioritizes support tickets based on their urgency and topic. It uses machine learning algorithms to analyze the content of the tickets and determine their priority.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing previous tickets and knowledge base articles. It uses machine learning algorithms to understand the context of the query and provide relevant responses.
* This article provides an example of how a fictive company in the Renting/Leasing Computer Hardware/Software/Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
