BuildEquip Rentals receives hundreds of inquiries daily about their equipment availability, pricing, and technical specifications. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the response time and increases the accuracy of the responses.
The company also uses Deskhero's AI to enhance search results. When customers search for specific equipment or have technical questions, the AI uses the structured data lists and custom fields to provide precise and relevant information. This has resulted in a significant reduction in the number of repeat queries and improved customer satisfaction.
Deskhero's AI also helps BuildEquip Rentals in managing their tickets. The AI categorizes and prioritizes the tickets based on their urgency and complexity. This allows the customer support team to focus on the most critical issues first, improving their efficiency and productivity.
The company also leverages Deskhero's knowledge base feature. The AI generates articles from word, powerpoint, and pdf files, creating a comprehensive and easy-to-access knowledge base. This has reduced the workload of the customer support team and provided customers with instant answers to their queries.
Finally, BuildEquip Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their operations and improved the overall customer experience.
How does Deskhero's AI improve the accuracy of customer support responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's AI enhance search results?
When customers search for specific information, Deskhero's AI uses structured data lists and custom fields to provide precise and relevant results. This reduces the number of repeat queries and improves customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes the tickets based on their urgency and complexity. This allows the customer support team to focus on the most critical issues first, improving their efficiency and productivity.
* This article provides an example of how a fictive company in the Renting and leasing of construction equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
