MegaLease Construction deals with a high volume of customer queries and complaints daily. To manage this effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response time but also ensures the accuracy of the responses.
The company also uses Deskhero's AI to sort and prioritize tickets. The AI categorizes the tickets based on their urgency and complexity, allowing the customer support team to address the most critical issues first. This has significantly improved the team's productivity and the overall customer service quality.
MegaLease Construction leverages Deskhero's knowledge base feature to provide instant answers to common customer queries. The AI generates articles from word, powerpoint, and pdf files, creating a comprehensive knowledge base. This has reduced the workload of the customer support team and improved the customer experience.
The company also uses Deskhero's AI to enhance search results. When customers search for specific information, the AI uses structured data lists and custom fields to provide precise and relevant results. This has resulted in a significant reduction in the number of repeat queries.
Finally, MegaLease Construction uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their operations and improved the overall customer experience.
How does Deskhero's AI speed up the response time to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve the productivity of the customer support team?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and complexity. This allows the customer support team to focus on the most critical issues first, thereby improving their productivity.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI enhances the customer experience by providing accurate and quick responses to queries, reducing the number of repeat queries, and providing instant answers to common questions through the knowledge base.
* This article provides an example of how a fictive company in the Renting and leasing of construction equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
