BuildEase Rentals receives numerous customer queries daily regarding equipment availability, rental terms, and technical issues. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
The AI system also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex technical issues that require specific knowledge about the machinery.
Deskhero's AI capabilities also allow BuildEase Rentals to automate routine tasks. For example, the system can automatically categorize incoming tickets based on their content, allowing the support team to prioritize and handle them more effectively.
Additionally, the AI system helps in maintaining and updating the company's knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled BuildEase Rentals to provide high-quality customer support more efficiently, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI system help in handling customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, reducing response times. It also enhances search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI system assist in managing the knowledge base?
The AI system can generate knowledge base articles from various file formats and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero's AI system automate tasks?
Yes, Deskhero's AI system can automate routine tasks such as categorizing incoming tickets based on their content, allowing the support team to prioritize and handle them more effectively.
* This article provides an example of how a fictive company in the Renting and leasing of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
