ConstructEquip Rentals handles a multitude of customer queries daily regarding equipment rental, rental terms, and technical issues. The company uses Deskhero's advanced AI capabilities to efficiently manage these queries. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly cutting down response times.
The AI system also improves the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is especially useful when dealing with technical queries that require specific knowledge about the machinery.
Deskhero's AI capabilities also enable ConstructEquip Rentals to automate routine tasks. For instance, the system can automatically categorize incoming tickets based on their content, allowing the support team to prioritize and handle them more effectively.
Additionally, the AI system aids in maintaining and updating the company's knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information.
In summary, Deskhero's advanced AI capabilities have empowered ConstructEquip Rentals to deliver high-quality customer support more efficiently, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI system help in handling customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, reducing response times. It also enhances search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI system assist in managing the knowledge base?
The AI system can generate knowledge base articles from various file formats and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero's AI system automate tasks?
Yes, Deskhero's AI system can automate routine tasks such as categorizing incoming tickets based on their content, allowing the support team to prioritize and handle them more effectively.
* This article provides an example of how a fictive company in the Renting and leasing of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
