MegaMach Leasing deals with a high volume of customer inquiries daily regarding machinery leasing options, contract details, and technical support. Utilizing Deskhero's advanced AI capabilities, the company manages these inquiries in a more streamlined manner. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the time taken to respond to customers.
The AI system further enhances the search results within the platform, enabling the support team to access relevant information swiftly. This feature is particularly beneficial when addressing technical queries that require detailed knowledge about specific machinery.
Deskhero's AI capabilities also allow MegaMach Leasing to automate mundane tasks. For instance, the system can auto-categorize incoming tickets based on their content, helping the support team to prioritize and address them more effectively.
Moreover, the AI system assists in maintaining and updating the company's knowledge base. It can generate articles from word, powerpoint, pdf files, and scrape data from the company's website, ensuring the knowledge base is consistently updated with the most recent information.
In conclusion, by leveraging Deskhero's advanced AI capabilities, MegaMach Leasing has been able to deliver superior customer support more efficiently, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI system assist in responding to customer inquiries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer inquiries, significantly reducing response times. It also enhances search results, enabling the support team to access relevant information swiftly.
How does Deskhero's AI system help in maintaining the knowledge base?
The AI system can generate knowledge base articles from various file formats and scrape data from the company's website, ensuring the knowledge base is consistently updated with the most recent information.
Can Deskhero's AI system automate routine tasks?
Yes, Deskhero's AI system can automate mundane tasks such as auto-categorizing incoming tickets based on their content, helping the support team to prioritize and address them more effectively.
* This article provides an example of how a fictive company in the Renting and leasing of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
