CoolRent has a vast customer base with diverse queries ranging from appliance functionality to leasing terms. Handling these queries manually was time-consuming and often led to delayed responses. With Deskhero, CoolRent leveraged AI capabilities to automate ticket management and enhance customer support efficiency.
Deskhero's advanced AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to understand the context of new customer queries and generate suggested replies, significantly reducing the response time.
The AI also enhances the search results on the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require referencing multiple documents or past tickets.
With custom fields and structured data lists, CoolRent can categorize and prioritize tickets based on their urgency and complexity. The Kanban board provides a visual overview of the ticket status, making it easier for the team to manage their workload.
By integrating Deskhero, CoolRent has not only improved its customer support efficiency but also enhanced customer satisfaction through quicker and more accurate responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It understands the context of new customer queries and generates suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances search results by understanding the context of the search query and finding the most relevant information from previous tickets, knowledge base articles, and other uploaded files.
How does Deskhero help in managing the workload of the support team?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. The Kanban board gives a visual overview of the ticket status, helping the team manage their workload effectively.
* This article provides an example of how a fictive company in the Renting/Leasing Domestic Appliances (e.g., Dishwashers, Refrigerators) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
