HomeEase was facing challenges in managing customer queries and complaints due to the manual nature of their helpdesk. With Deskhero, they were able to automate their customer support and improve their service quality.
Deskhero's AI capabilities allow HomeEase to analyze previous tickets, knowledge base articles, and other relevant data to understand the context of new customer queries. This helps in generating suggested replies, reducing the response time and improving the accuracy of the responses.
The AI also enhances the search results on the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require referencing multiple documents or past tickets.
Deskhero's user groups and custom email domains features allow HomeEase to create dedicated support channels for different types of queries, further streamlining the support process.
By leveraging Deskhero's AI capabilities, HomeEase has improved its customer support efficiency and enhanced customer satisfaction.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to understand the context of new customer queries. Based on this understanding, it generates suggested replies.
How does Deskhero improve the efficiency of the search function?
Deskhero's AI enhances search results by understanding the context of the search query and finding the most relevant information from previous tickets, knowledge base articles, and other uploaded files.
How does Deskhero help in streamlining the support process?
Deskhero provides features like user groups and custom email domains, allowing companies to create dedicated support channels for different types of queries. This helps in streamlining the support process.
* This article provides an example of how a fictive company in the Renting/Leasing Domestic Appliances (e.g., Dishwashers, Refrigerators) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
