FitLease uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customer queries about equipment leasing, maintenance, and other related issues.
With Deskhero's custom fields and structured data lists, FitLease is able to categorize and prioritize customer queries effectively. This ensures that urgent matters are addressed promptly, improving overall customer satisfaction.
The knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data provide a rich source of information for the AI to draw from. This enables FitLease to provide comprehensive responses to customer queries.
Deskhero's advanced search bar, powered by AI, provides FitLease's customer support team with quick access to relevant information. This enhances their efficiency and allows them to resolve customer issues faster.
Through Deskhero's REST API, FitLease integrates the platform with their existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero help in categorizing and prioritizing customer queries?
With Deskhero's custom fields and structured data lists, companies can categorize and prioritize customer queries effectively. This ensures that urgent matters are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, through Deskhero's REST API, it can be integrated with existing systems, ensuring seamless data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Renting and leasing of fitness equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
