Harmony Rentals receives a high volume of customer inquiries daily, ranging from availability of instruments, pricing, and maintenance issues. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to the support team, significantly reducing response time.
With the help of Deskhero's AI, Harmony Rentals has been able to create a comprehensive knowledge base. The AI scrapes data from the company's website and generates articles from uploaded files such as policies, manuals, and presentations. This has not only reduced the workload of the support team but also improved the quality of the knowledge base, providing customers with valuable self-service options.
The custom fields feature of Deskhero allows Harmony Rentals to categorize inquiries based on the type of instrument, rental duration, and other specific details. The AI uses these categories to refine its suggested responses, making them more accurate and personalized.
Deskhero's AI also enhances the search results on Harmony Rentals' support portal. By leveraging OpenAI Embeddings, the AI provides more relevant search results, helping customers find the information they need quickly and easily.
By integrating Deskhero's REST API, Harmony Rentals has been able to seamlessly connect the platform with their existing systems, enabling a unified view of customer interactions and improving overall service quality.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to the support team. This reduces the time spent on crafting responses, thereby improving response time.
How does Deskhero's AI enhance the quality of the knowledge base?
Deskhero's AI can scrape data from the company's website and generate articles from uploaded files such as policies, manuals, and presentations. This helps in creating a comprehensive and high-quality knowledge base.
How does Deskhero's AI provide more relevant search results?
By leveraging OpenAI Embeddings, Deskhero's AI can understand the context and semantics of search queries, providing more relevant and accurate search results.
* This article provides an example of how a fictive company in the Renting and Leasing Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
