Melody Leasing uses Deskhero's user groups feature to segment their customers based on various factors such as the type of instrument they lease, their leasing frequency, and their location. The advanced AI capabilities of Deskhero use this segmentation to provide personalized support to each customer group, enhancing their experience.
The company also uses Deskhero's AI to manage their email communications. The AI analyzes the content of incoming emails and categorizes them using custom fields. This helps the support team prioritize their responses and ensures that urgent issues are addressed promptly.
Deskhero's AI also plays a crucial role in managing Melody Leasing's knowledge base. The AI generates articles from uploaded files and scraped website data, keeping the knowledge base up-to-date and comprehensive. This enables customers to find answers to their queries quickly, reducing their reliance on the support team.
Melody Leasing uses Deskhero's kanban board to track the progress of customer inquiries. The AI assists in this process by suggesting the next steps based on the analysis of previous tickets and knowledge base articles.
Finally, the company uses Deskhero's REST API to integrate the platform with their CRM system. This allows the support team to have a complete view of each customer's interactions with the company, enabling them to provide more personalized and effective support.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses customer segmentation and custom fields to understand the specific needs of each customer group. It then uses this information to suggest personalized responses to the support team.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate articles from uploaded files and scraped website data, ensuring that the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI help in tracking the progress of customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the next steps in handling customer inquiries. This helps in tracking the progress of inquiries and ensures that they are resolved efficiently.
* This article provides an example of how a fictive company in the Renting and Leasing Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
