Rhythm Rental Co. receives hundreds of customer inquiries every day. To manage these inquiries efficiently, the company uses Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze the content of these tickets and suggest relevant responses, reducing the workload of the support team and improving their efficiency.
The company also uses Deskhero's AI to maintain their knowledge base. The AI generates articles from uploaded files and scraped website data, ensuring that the knowledge base is always up-to-date and comprehensive. This not only reduces the workload of the support team but also improves the self-service options for customers.
Deskhero's AI also enhances the search functionality on Rhythm Rental Co.'s support portal. By leveraging OpenAI Embeddings, the AI understands the context and semantics of search queries, providing more relevant and accurate search results. This helps customers find the information they need quickly and easily.
Rhythm Rental Co. uses Deskhero's custom fields feature to categorize their customer inquiries. The AI uses these categories to refine its suggested responses, making them more accurate and personalized. This not only improves the quality of support but also increases customer satisfaction.
Finally, by integrating Deskhero's REST API with their existing systems, Rhythm Rental Co. has been able to create a unified view of customer interactions. This enables the support team to provide more effective and personalized support, improving overall service quality.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes the content of customer inquiries and suggests relevant responses. This reduces the time spent on crafting responses, thereby improving the efficiency of the support team.
How does Deskhero's AI improve the self-service options for customers?
Deskhero's AI maintains the knowledge base by generating articles from uploaded files and scraped website data. This ensures that the knowledge base is always up-to-date and comprehensive, improving the self-service options for customers.
How does Deskhero's AI increase customer satisfaction?
Deskhero's AI provides more accurate and personalized responses by analyzing customer inquiries and categorizing them using custom fields. This improves the quality of support and increases customer satisfaction.
* This article provides an example of how a fictive company in the Renting and Leasing Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
