EarthMovers Lease deals with a high volume of customer inquiries and support requests daily. Managing these requests efficiently was a challenge, leading to delays in response times and a less than optimal customer experience.
By implementing Deskhero, EarthMovers Lease was able to automate their customer support process. The platform's AI capabilities analyze incoming support tickets, categorize them, and assign them to the relevant support team member, significantly reducing the time taken to sort and assign tickets.
Deskhero's AI also improves the functionality of EarthMovers' knowledge base. By using OpenAI Embeddings from previous tickets and uploaded files, the platform can suggest relevant articles or resources to customers, helping them find answers to their queries without needing to contact support.
Additionally, Deskhero's AI can generate suggested replies for support team members. By analyzing the content of a ticket and comparing it to previous tickets and knowledge base articles, the AI can suggest a response, saving the support team valuable time and effort.
Since implementing Deskhero, EarthMovers Lease has seen a marked improvement in their customer support efficiency and customer satisfaction. The platform's advanced AI capabilities have automated many of the manual tasks that were previously time-consuming, allowing the support team to focus on providing excellent customer service.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes the content of incoming support tickets, categorizes them based on the analysis, and assigns them to the relevant support team member. This automation significantly reduces the time taken to sort and assign tickets.
How does Deskhero's AI improve the knowledge base functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to suggest relevant articles or resources to customers when they use the search function. This helps customers find answers to their queries without needing to contact support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of a ticket and compares it to previous tickets and knowledge base articles. It then generates a suggested reply based on this analysis, saving the support team valuable time and effort.
* This article provides an example of how a fictive company in the Renting and leasing of soil cultivation equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
