SoilTech Rentals receives hundreds of inquiries daily about their equipment, ranging from availability to technical specifications. The volume of queries was overwhelming their customer support team, leading to slow response times and decreased customer satisfaction.
With Deskhero, SoilTech Rentals was able to automate their ticket management process. The platform's AI capabilities analyze incoming tickets, categorize them based on content, and assign them to the appropriate support team member. This has significantly reduced the time taken to sort and assign tickets, allowing the team to respond to customer queries more quickly.
Deskhero's AI also enhances the search functionality of SoilTech's knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files, the platform can suggest relevant articles or resources to customers, reducing the need for them to contact support for common issues.
The AI capabilities extend to generating suggested replies for support team members. By analyzing the content of a ticket and comparing it to previous tickets and knowledge base articles, the AI can suggest a response, saving the support team valuable time.
Overall, SoilTech Rentals has seen a significant improvement in their customer support efficiency since implementing Deskhero. The platform's advanced AI capabilities have automated many of the manual tasks that were previously time-consuming, allowing the support team to focus on providing excellent customer service.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes them based on this analysis and assigns them to the appropriate support team member.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to suggest relevant articles or resources to customers when they use the search function. This reduces the need for customers to contact support for common issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of a ticket and compares it to previous tickets and knowledge base articles. It then generates a suggested reply based on this analysis.
* This article provides an example of how a fictive company in the Renting and leasing of soil cultivation equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
