TerraRental Inc. receives a myriad of customer inquiries and support requests every day. The high volume of requests was a challenge to manage efficiently, resulting in delayed responses and a subpar customer experience.
By leveraging Deskhero, TerraRental Inc. was able to automate their customer support process. The platform's AI capabilities analyze incoming support tickets, categorize them, and assign them to the relevant support team member. This has significantly reduced the time taken to sort and assign tickets, improving response times.
Deskhero's AI also enhances the functionality of TerraRental's knowledge base. By using OpenAI Embeddings from previous tickets and uploaded files, the platform can suggest relevant articles or resources to customers, helping them find answers to their queries without needing to contact support.
Furthermore, Deskhero's AI can generate suggested replies for support team members. By analyzing the content of a ticket and comparing it to previous tickets and knowledge base articles, the AI can suggest a response, saving the support team valuable time and effort.
Since implementing Deskhero, TerraRental Inc. has seen a significant improvement in their customer support efficiency and customer satisfaction. The platform's advanced AI capabilities have automated many of the manual tasks that were previously time-consuming, allowing the support team to focus on providing excellent customer service.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes the content of incoming support tickets, categorizes them based on the analysis, and assigns them to the relevant support team member. This automation significantly reduces the time taken to sort and assign tickets.
How does Deskhero's AI improve the knowledge base functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to suggest relevant articles or resources to customers when they use the search function. This helps customers find answers to their queries without needing to contact support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of a ticket and compares it to previous tickets and knowledge base articles. It then generates a suggested reply based on this analysis, saving the support team valuable time and effort.
* This article provides an example of how a fictive company in the Renting and leasing of soil cultivation equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
