GroundBreaker Rentals uses Deskhero's AI capabilities to handle a large volume of customer inquiries regarding rental services, operator expertise, and pricing. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals to generate suggested replies, drastically reducing the time taken to respond to customers.
Deskhero's AI-powered ticket management system allows GroundBreaker to categorize and prioritize incoming tickets based on urgency. This ensures that critical requests are addressed promptly, improving customer satisfaction.
GroundBreaker leverages Deskhero's website scraping feature to stay abreast of the latest industry trends and competitor pricing. This information is used to enhance search results, providing customers with the most relevant and current information.
The AI-powered comprehensive search bar enables GroundBreaker's support team to quickly find solutions to customer queries by searching through previous tickets, knowledge base articles, and other resources. This not only improves the efficiency of the support team but also enhances the customer experience.
Lastly, GroundBreaker uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their customer support capabilities.
How does Deskhero's AI capabilities improve GroundBreaker's ticket management?
Deskhero's AI capabilities help GroundBreaker efficiently manage their customer support tickets by generating suggested replies to customer inquiries, categorizing and prioritizing tickets, and enhancing search results with the most relevant information.
How does Deskhero's website scraping feature benefit GroundBreaker?
Deskhero's website scraping feature allows GroundBreaker to stay updated with the latest industry trends and competitor pricing, which is used to provide customers with the most relevant and up-to-date information.
How does the comprehensive search bar powered by AI help GroundBreaker's support team?
The AI-powered search bar helps GroundBreaker's support team quickly find solutions to customer queries by searching through previous tickets, knowledge base articles, and other resources, improving their efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Renting of excavators with operator industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
