PowerRite has a vast repository of technical manuals, policies, and procedures. Managing this information and making it easily accessible to the customer support team was a challenge. With Deskhero, they can automatically generate knowledge base articles from these documents, making it easier for the team to find and use this information.
The AI capabilities of Deskhero also allow PowerRite to keep their knowledge base up-to-date. The AI scans the uploaded documents and updates the knowledge base articles whenever there are changes in the source documents.
PowerRite also uses Deskhero's website scraping feature to gather additional information from various online sources. This information is then processed by the AI to enhance the knowledge base and provide more accurate responses to customer queries.
Using Deskhero's advanced search bar, the customer support team can quickly find relevant information from the knowledge base. The AI enhances the search results by using embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Finally, PowerRite uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and productivity.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from uploaded documents like manuals, policies, and procedures. It also keeps the knowledge base up-to-date by scanning the source documents and updating the articles whenever there are changes.
Can Deskhero's AI process information from external sources?
Yes, Deskhero's AI can process information from external sources. The platform's website scraping feature allows it to gather information from various online sources. This information is then processed by the AI to enhance the knowledge base and provide more accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various data sources to enhance search results. This includes data from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI processes this data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Repair and Replacement Services for Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
