VoltServe receives numerous service requests every day. Managing these requests and responding to them promptly was a challenge. With Deskhero's advanced ticket management system, they can efficiently categorize, prioritize, and assign tickets to the right teams.
The AI capabilities of Deskhero also help VoltServe in improving their response times. The AI uses embeddings from previous tickets and knowledge base articles to suggest responses to new tickets, significantly reducing the time it takes to craft a response.
VoltServe uses Deskhero's custom fields feature to capture specific information about each service request. This structured data is then processed by the AI to provide insights that help in improving service delivery and customer satisfaction.
With Deskhero's website scraping feature, VoltServe can gather relevant information from various sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Finally, VoltServe uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and productivity.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by suggesting responses to new tickets based on embeddings from previous tickets and knowledge base articles. This not only reduces the time it takes to craft a response but also ensures that the responses are accurate and relevant.
Can Deskhero's AI process complex queries?
Yes, Deskhero's AI is capable of processing complex queries. It uses data from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data to provide comprehensive and accurate responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various data sources to enhance search results. This includes data from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI processes this data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Repair and Replacement Services for Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
