ElectroFix receives hundreds of service requests daily, making it difficult to manage and respond to them promptly. By utilizing Deskhero's advanced ticket management system, they can efficiently categorize, prioritize, and assign tickets to the right teams. The AI-powered system also suggests responses based on previous tickets and knowledge base articles, significantly reducing response times.
The company also uses Deskhero's custom fields feature to capture specific information about each service request. This structured data is then processed by the AI to provide insights that help in improving service delivery and customer satisfaction.
ElectroFix has a vast knowledge base consisting of manuals, policies, and procedures. With Deskhero, they can automatically generate articles from these documents using AI. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's website scraping feature enables ElectroFix to gather relevant information from various sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Finally, ElectroFix uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and productivity.
How does Deskhero's AI improve response times?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to suggest responses to new tickets. This significantly reduces the time it takes to craft a response, thereby improving response times.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of handling complex queries. It uses data from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and comprehensive responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various data sources to enhance search results. This includes data from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI processes this data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Repair and Replacement Services for Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
