MobileMedic uses Deskhero's ticket management feature to handle customer inquiries efficiently. The AI capabilities of Deskhero analyze the context of each inquiry, using OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This feature enables MobileMedic to provide efficient and accurate responses, improving customer satisfaction.
Deskhero's AI also enhances the search results in MobileMedic's knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations to provide the most relevant results. This feature not only improves the customer experience but also reduces the load on MobileMedic's helpdesk team.
MobileMedic also uses Deskhero's website scraping feature to gather information about the latest mobile models and common issues. The AI analyzes this data and uses it to improve the suggested replies and search results. This proactive approach helps MobileMedic to provide up-to-date and accurate information to its customers.
Moreover, MobileMedic uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows MobileMedic to leverage the AI capabilities of Deskhero across its operations, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved MobileMedic's helpdesk services. The platform has enabled MobileMedic to provide efficient, accurate, and proactive support, improve its knowledge base, and stay updated with the latest information.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the context of a customer inquiry and suggest the most relevant reply.
How does Deskhero's AI enhance search results?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to provide the most relevant results.
How does MobileMedic use Deskhero's website scraping feature?
MobileMedic uses Deskhero's website scraping feature to gather information about the latest mobile models and common issues. The AI analyzes this data and uses it to improve the suggested replies and search results.
* This article provides an example of how a fictive company in the Repair of cell phones and smartphones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
